At ONLINE-CUSTOMIZE, we are committed to providing our valued customers with a seamless and enjoyable shopping experience. Please take a moment to review our shipping and returns policy to better understand our terms and conditions.
Information
We ship all orders via 4PX Tracking, a reliable and trackable shipping service. You will receive a tracking number once your order has been dispatched and check the order through my account under TRACKING can see your tracking number, when you click it can check the shipping status at any time. 4PX also offers you the chance to schedule your preferred delivery window on the 4PX platform, ensuring your package arrives when it suits you best.
The estimated delivery time for standard shipping is typically 8-16 business days, depending on your location.
You may be contacted by 4PX Tracking with a request for additional information in order to comply with local customs laws and requirements. Please provide them with the required information to ensure they are able to clear your order from customs.
ONLINE-CUSTOMIZE insures each purchase during the time it is in transit until delivery. A signature is required for all goods delivered, at which time responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself (e.g. gifts), you accept their signature as evidence of delivery and transfer all liability over to them. ONLINE-CUSTOMIZE is not responsible for lost items once a package has been delivered and signed off.
Returns & exchanges
Return policy
Enjoy quick and easy returns within 35 days of purchase.
While we strive to ensure your complete satisfaction with your purchase, we understand that returns may be necessary in some cases.
We accept returns of full price items within 35 days of the delivery date for eligible items. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging.
All items must be returned in perfect new-like resalable condition, unused, and with the original package (including boxes and dust bags) with tags and protective film still attached on the hardware (metal hardware may not show any scratches). We are unable to offer an exchange or refund on items that are worn, damaged, not in their original packaging or missing any packaging.
ONLINE-CUSTOMIZE reserves the right to refuse any return that does not meet our requirements. If your return is not accepted, it can be sent back to you at your own expense and no refund will be issued.
Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 35 day policy are ineligible for a refund but can be processed for an online store credit.
How do I initiate a return?
To initiate a return or to exchange your ONLINE-CUSTOMIZE bag, please write us an e-mail at returns@online-customize.com, mentioning your Order # in the subject line and reason for return. We’ll respond promptly with next steps to manage your return and will provide a label to return your bag.
Exchanges
If you would like to change the color, size or style you have ordered, please contact us at
returns@online-customize.com to start the exchange process. ONLINE-CUSTOMIZE can either arrange for a refund or voucher to allow you to place a new online order of the bag of your choice. Please note that the $ 15 return fee will be deducted from your refund.
Michelle –
I have a fairly large head—especially when my hair is tied back. This hat still had more than a fingers worth of wiggle room. If offered in a variety of sizes I might consider again.
Wanda Kuykendall –
This hat was just too big for what I needed. It was a great hat and well made but I returned because of the size.
TooMuchStuff –
I have several of these hats, wanted one my ponytail could go through. It works as described and fits me loosely- which is cooler. I have laundered it once & it held up just fine so far. Nice hat, cheap price.
One person found this helpful
Cathy –
I loved the ponytail loop, but the mesh at the front was too big – it revealed too much of my forehead that I feared would not be protected by the sun. Maybe only an issue for small heads where the hat sits lower
Zilla –
This sun hat kept me from getting sunburn for days on! I got this for my hiking trip in Montana and it absolutely protected my face and neck from the scorching heat of the sun!
Lynn Brown –
I like it ,it fits good on head but the rim is so bent up and I guess it’s the way it’s packed.
2 people found this helpful
Pam R. –
This is a very lightweight and comfortable hat. It’s brim is wide enough to protect against the sun. Plus, I like that I am able to pull my ponytail through the back of the hat. Very nice idea!
Emilie –
Bought for an upcoming trip and I can’t wait to wear. I love how it folds up so easily for storage and the light weight of this when wearing.
muthererth –
It covered well behind my face and neck area. Comfortable fit. I like that it’s lightweight enough to roll up and pack away. The straps to secure your pony tail is only decent.
Tweed –
I wanted to use this hat for the beach and at the pool. The brim is wider than I expected. I really wanted more of a floppy brim, this one is not floppy
Wendy –
I feel like this is the holy grail of hats. I needed a ponytail hole and a way to cinch the hat (my head is small). The button-up side option is a bonus!
Brian Handlon –
I bought this hat to wear at the beach. It was folded in a small package when I received it, and I was afraid it would not straighten out. But I was wrong! The wrinkles came out and it has been a great head to wear. I love the fact that it is ventilated. Also, the ponytail opening is great. I highly recommend this hat.
Kim –
I have bought many hats, and they usually end up on the shelf. I wear this hat every day! I live in FL and it is HOT. I have ordered a second one in gray.
Mary –
I love the adjustable headband and ponytail hole. Nice colors. Looks very washable and makes a big area of shade onto my neck.
I had to iron mine because it arrived crammed into a tiny tube.
Julie –
This is my second purchase, in a different color. I love both of them, esp for the price. I feel like I have an average to average+ size head for an adult female. My equestrian helmets are always mediums, and in a unisex baseball cap I seem to have them one or two ‘dots’ looser than fully / equally snapped (or if velcro not overlapping at the end).
J. S. Green –
since you can’t take them on many of the rides, so a hat that could be easily stowed in a small space was key. I was able to wear this hat while walking around the parks–tightening the strap when it was windy–and could easily fold it up and stuff it in a small waist/fanny pack when we went on rides. It protected me from the Florida sun, and I loved the ponytail hole, too!
4 people found this helpful
Donna K –
I love the mesh around the crown that allows the breeze to cool the top of my head. And I like this style better than the others because the snaps are located on the sturdy fabric and not on the fragile mesh so they will not tear as easily
One person found this helpful
Regina Remphry –
So far I have enjoyed this hat. I worked outside all day and felt my face was protected from the sun (in combination with spf). The band around your head can get a little sweaty, but it does it’s job so I am happy. Will probably purchase another one.
Red runner –
This hat does work to protect my face and head from the sun. However, it is much much bigger than expected. The brim is especially big and floppy, which can sometimes be annoying and makes my face disappear which is not a good look.
Danielle M. Bursk –
I’m not in love with this hat, it’s a tool. It keeps the sun out of my eyes while I’m walking my dog. And the ponytail opening is nice, better than a baseball cap.
N. Dansby –
Great quality hat with big visor and ventilation. Bonus! I had no problem steaming the wrinkles out, and the visor is flexible enough that you can lean back in your chair and it doesn’t push the hat off your head, the brim folds down towards your neck, which is kind of nice because it keeps the bugs off your neck. Great hat all the way around.
db –
Great hat for working outdoors in keeping your face out the sun
PattyMc –
We do a lot of boating and this hat stays on my head! My hair and the Sun stays off my face and neck!
Victoria –
Exactly what I was looking for & reasonably priced. I’ve read other reviews about this hat fitting loose, i find it fits just right & I love the netting so your head doesn’t get to hot.
Joseph Lawson-Myers –
I have a big head- many hats are too tight. I read reviews for many of these hats and decided on this one. So glad that I did! My melon head is 22.5” in circumference and this hat fits! It’s not too tight, there’s about a fingers worth of extra room. The ponytail hole means my big hair is also well accommodated. It’s well put together, and I can wear the brim in several ways. Winner!
M. Laszlo –
Loved this hat! Four gals bought the same hat for a sailing trip and all of us LOVED this hat! Wide brim keeps the sun off your face (none of us were sunburned). Pony tail hole is very helpful for fit. Chin tether is nicely adjustable and fit can be fine tuned with circumference tether. At one point in the trip we were traveling at about 9-10 knots and one hat left on the table flew off the back of the boat. Captain turned the boat around (not an easy task when sailing) and we did our man-overboard-drill and retrieved it with our buoy pole! That hat floated for about 7 minutes making it possible. Buy this hat!
Vigster –
Most hats are too big for me. This one is more adjustable and can also adjust the chin tie when needed. The vent keeps your head cool and the larger rim keeps the sun off your face.
JMcC –
This hat was a lifesaver in the Galápagos and the Ecuadorian Amazon, just be careful not to fold it up as it does crease and mishape.
L. Russo –
Love this hat! Great for sun protection. Very comfortable. Nice to have the strap if it’s windy. I tuck the straps up inside the hat when I don’t need them. Love the pony tail hole too!